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Resume

 

Marissa Ruland

  ▪ Email:  marissa.ruland@gmail.com ▪ Phone:  954-895-4049

Summary statement: As a creative, solution-oriented instructional designer, facilitator, trainer, project manager, and educator with a diversified background over the past 18 years, I am recognized for designing, developing, and evaluating stimulating and interactive learning content, encouraging participation, and individual contributions, and providing effective, clear, and concise information using methodologies that promote high retention levels. As a thought leader that provides innovative and experiential learning solutions that are measurable, l believe life is a learning journey.


Work Experience

1/2017 – 6/2023          Charlotte Mecklenburg Schools
Instructional Designer
  • Facilitate high-quality, engaging instructor-led classroom and virtual training that drives user adoption of new platforms and programs for continuing education credits and change management workshops
  • Uses knowledge of adult learning principles and content development processes to design and develop digital and instructor-led training assets that simplify learning of complex assessments and data
  • Assisted in scoping learning objectives, strategies, plans, and deliverables with other trainers, key stakeholders, departmental teams, subject matter experts, and students
  • Data Analysis and Evaluation of Progress using the Kirkpatrick method to determine where training/remediation was needed
  • Successfully converted to virtual learning and retained 98% of student participation due to attention to detail and customer service
    • Attained a 100% level 5 pass rate for state/national required exams with an average grade of 99.8%
  • Created a safe, inviting work and learning environment
  • Software experience in Learning Management Systems such as Canvas and Moodle
  • Hardware experience with Interactive Whiteboard Presentations (i.e., Promethean and Smart), document cameras, and graphing calculators

4/2014 – 12/2018            Windfall Consultants
Project manager/Business Consultant
  • Manages learning projects end-to-end with minimal supervision
  • Actively engages in continuous improvement efforts: conducts surveys/focus groups, conducts project debriefs, documents processes and best practices, and generates ideas for innovative solutions and approaches for future projects
  • Internet and Social Media Marketing through organic and paid ads using data analysis
  • Ranked websites using Search Engine Optimization (SEO) methods to be easily found in a search
  • Created and Designed websites for informational purposes and e-commerce sites
  • Provides accurate and complete design documents (scripts, storyboards, mock-ups) to digital developers for efficient hand-off and execution of producing micro-learning assets like videos, interactive tutorials, and job aids
  • Software experience in Project Management Software such as Asana, Smartsheet, Teamwork Projects, Microsoft Project, Articulate 360, Camtasia, Adobe Captivate, and Adobe Creative Suite
 
6/2011 – 3/2014              Buy Buy Baby
Customer Service Training Manager
  • Performed New Employee training and Orientation
  • Ensured All Employees were current on store policy and department trainings
  • Oversaw the Registry Department and all Registry Consultants
  • Performed opening and closing procedures as Manager on Duty
  • Beginning-to-End Event planning to draw in new customers and registrants
  • Assist in monitoring retail sales performance, through the analysis of sales reports and comparison shopping
  • Maximized sales/profit by developing staff and analyzing profits and loss
  • Customer service management -Greeted every guest with a friendly smile to enhance their shopping experience
Volunteer Work
11/2014 – Present          Upward Sports
  • Planned and organized sports league
  • Creatively instructed young girls on basic cheer fundamentals
  • Choreographed cheers and dances
  • Coached and guided children during basketball games
  • Positively interacted and communicated with parents, other teams,  and officials
Education
B.S. in Mathematics Education
University of South Florida, 2003
 
M.Ed. in Training and Development
North Carolina State University, 2021
 
Certifications, Memberships
  • North Carolina Teaching License in Secondary Education Mathematics grades 6-12
  • Member of Phi Kappa Phi Honor Society
  • Member of Golden Key Honor Society
  • Member of the National Society of Collegiate Scholars

Awards  2022 City of Charlotte Teacher of the Year


Summary
  • Transforming analytical content into an engaging and interactive learning experience via multiple modalities including instructor-led training (classroom and virtual), eLearning, videos, and job aids
  • Creative solution-oriented problem-solving and continued effective communication with all stakeholders
  • Has a natural curiosity and ability to probe into highly analytical topics and translate them into more simple, relatable & compelling training content
  • Familiar with ADDIE, SAM, and other AGILE adult learning models in Instructional Design
  • Excellent written and verbal communication skills in technical writing with grant writing experience
  • Experience using Microsoft 365 and Teams and Google G-Suite
  • Aptitude for Search Engine Optimization and Website Ranking/ Web Design
  • Knowledge of Lead Generation 
  • Data Analysis and Data Management
  • Proficient in social media advertising and management
  • Experience with Adobe Captivate/Articulate and building SCORM-compliant training for various learning management systems (LMS) including Instructure’s Canvas
  • Knowledge of telecommunications and video conferencing  programs such as Polycom systems, Skype, Ustream, and Webinar programs like GoToMeeting, Zoom, and WebEx
  • Experienced using Interactive Whiteboards like Smart Boards or Promethean Boards and document cameras
  • Resourceful Team Player with the ability to handle confidential information discreetly
  • Confident Decision Maker who works well under pressure and still maintains a calm persona in all scenarios